Gabby Dolls house themed cake topper

Returns and Refunds Policy for Personalised Items

At Laser the Occasion, we take pride in offering high-quality personalised products that are crafted with care. Please review our returns and refunds policy for personalised items to ensure a smooth shopping experience.

1. Customisation Accuracy:
We strive to accurately fulfill all personalisation requests. Once your order is placed, our team will carefully review the details provided. If there are any discrepancies or concerns, we will reach out to you for confirmation before proceeding.

2. Non-Returnable Items:
Due to the customised nature of personalised items, we are unable to accept returns or exchanges for these products. This includes, but is not limited to, items with custom engravings, monograms, or special messages.

3. Wood Grain Variation:
Personalised items made from natural materials, such as wood, may exhibit variations in grain, color, and texture. These variations are a natural characteristic of the material and can differ from product to product. These unique traits are part of the charm of handcrafted items and are not considered defects.

4. Defective or Damaged Items:
If you receive a personalised item that is damaged or defective upon arrival, please contact us within 2 days of receipt. Provide clear photos of the damage and a description of the issue. We will review your case and, if applicable, arrange for a replacement or issue a refund.

5. Incorrect Personalisation:
In the event that the item is not personalised according to your specifications due to an error on our part, please contact us immediately. We will work with you to resolve the issue, which may include offering a replacement or refund.

6. Order Confirmation:
Once your order is confirmed and in production, it cannot be changed or canceled. Please review all personalisation details carefully before finalising your purchase.

We appreciate your understanding and are committed to ensuring your satisfaction with our products. If you have any questions or concerns regarding your order, please don’t hesitate to reach out to our customer service team.

Thank you for choosing Laser the Occasion

 

Shipping Policy

At Laser the Occasion, we’re committed to providing you with an exceptional shopping experience and delivering your products efficiently and reliably. Here’s everything you need to know about our shipping process:

**1. Processing Time:
Once your order is placed, please allow approximately 5-7 business days for processing. During this time, we carefully prepare and package your items to ensure they arrive in perfect condition.

**2. Shipping Locations:
We proudly deliver Australia-wide, ensuring that no matter where you are, you can enjoy our products.

**3. Shipping Costs:
Shipping costs are calculated based on the delivery address and the weight of your order. You can view the shipping charges at checkout before finalising your purchase.

**4. Shipping Methods:
We use reliable courier services along with Australia Post to ensure your order reaches you safely and on time. You will receive a tracking number once your order has been dispatched, so you can monitor its journey.

**5. Delivery Times:
Delivery times vary depending on your location. Generally, you can expect your order to arrive within 3-10 business days from the date of dispatch. Remote or rural areas may experience longer delivery times.

**6. Order Tracking:
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to check the status of your delivery and estimated arrival time.

**7. Address Accuracy:
Please ensure that your shipping address is accurate and complete to avoid delays. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.

**8. Delivery Issues:
If you experience any issues with your delivery, such as a lost or damaged package, please contact us at lasertheoccasion@outlook.com.au as soon as possible or message us on our Instragram or facebook page. We’ll work with you to resolve the issue promptly.

**9. Business Days:
Please note that our processing and shipping times are based on business days, which do not include weekends or public holidays.

Thank you for shopping with Laser the Occasion. We appreciate your support and look forward to delivering your order soon!